Citizen Service Bot for State Departments

Rajasthan's e-Mitra centres and government helplines handle thousands of queries daily — "How do I apply for a ration card?", "What documents do I need for Chiranjeevi health insurance?", "Where is my pension application status?"

Most answers exist in government PDFs, circulars, and websites — but citizens can't find them. Helpline operators answer the same 50 questions on loop. Wait times at e-Mitra can exceed 2 hours for a 30-second answer.

A Hindi-first AI assistant that answers citizen queries about government schemes and procedures — trained on official Rajasthan government documents.

• Hindi natural language — citizens ask questions in conversational Hindi, not bureaucratic keywords
• Document grounding — answers are sourced from official circulars and scheme guidelines (RAG architecture), not hallucinated
• Multi-channel — deployable on WhatsApp, web widget for department sites, and voice (via telephony integration)
• Escalation routing — when the bot can't answer, it routes to the right department with context pre-filled